FAQ'S
A: We offer a wide range of relocation services including home relocation, office relocation, local and international moves, piano removal, junk removal, furniture assembly, pack and move services, man and van moving, and storage solutions.
A: We use high-quality packing materials and employ skilled packers to carefully wrap and secure your items. Our vehicles are equipped with the necessary tools to transport your belongings safely, and we provide real-time tracking to monitor the move.
A: Yes, we specialize in handling large and delicate items, including pianos. Our team is trained in the proper techniques for moving such items safely and securely.
A: Yes, we provide international relocation services. We handle all aspects of the move, including customs documentation, shipping, and delivery to your new home abroad.
A: Start by decluttering and organizing your belongings. We recommend labeling boxes by room and content to make unpacking easier. Our team can also provide packing services if you prefer a hands-off approach.
A: You can contact us directly or fill out our online form to receive a personalized quote. We’ll assess your needs and provide you with a detailed estimate.
A: We offer secure storage solutions for both short-term and long-term needs. Whether you need to store items temporarily or for an extended period, we have options to suit your requirements.
A: Absolutely. We offer urgent courier services and can accommodate last-minute moves. Contact us as soon as possible, and we’ll work to fit your schedule.
A: Our services are available 24/7 to accommodate your needs. Whether you’re planning a move during the day, at night, or over the weekend, we’re here to help.
A: We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment details will be provided once you confirm your booking.
A: For safety and legal reasons, we cannot transport hazardous materials, perishable items, or certain high-value items like jewelry and important documents. Please consult with us for a complete list of items we cannot move.
A: Yes, we offer full-service packing and unpacking. Our team will handle all the packing materials and ensure your belongings are carefully packed and unpacked at your new location.
A: We recommend booking your move at least 4-6 weeks in advance to ensure availability. For urgent or last-minute moves, please contact us as soon as possible, and we’ll do our best to accommodate your request.
A: While we strive to adhere to the agreed schedule, unforeseen circumstances may occasionally cause delays. In such cases, we will keep you informed and work to resolve any issues promptly.
A: Our quotes are comprehensive, but additional fees may apply for extra services or unforeseen circumstances such as difficult access or last-minute changes. We will discuss and clarify any potential extra costs before finalizing your booking.
A: Please notify us immediately if you notice any damage to your belongings. We will review the situation, assess any claims, and work with you to resolve the issue as quickly as possible.
A: While we specialize in moving belongings, we recommend making separate arrangements for pet transportation to ensure their safety and comfort. We can provide recommendations for reputable pet relocation services if needed.
A: Yes, we offer various insurance options to provide added protection for your belongings during the move. Our team can help you choose the coverage that best fits your needs.
A: You can reach us through our contact form on the website, by phone, or via email. Our customer service team is available to answer any questions and provide assistance with your move.
A: We cannot remove curtains, blinds, or light fixtures. Please make sure these items are taken down and ready before our team arrives.
A: Unfortunately, we are unable to access lofts due to health and safety regulations. Please ensure that the contents are removed and ready for our team.
If you’re having difficulty with this, our team can assist by standing on the ladder while you hand items down to them.
A: No, we don’t charge for date changes—you can adjust your moving date as many times as you need at no extra cost.
For cancellations, your deposit is fully refundable, so you won’t lose a penny!
A: No, there’s no extra charge for waiting with you for your keys until 5pm!
A: Yes, we can supply thick plastic carpet protection rolls and shoe covers on the day of your move.
Just let your moving consultant know in advance to include this in your booking—it’s completely free of charge!
A: Yes, we use mattress covers and shrink wrap to ensure your mattresses and sofas are well protected during the move.
